Delivery and returns
Draft — under review. This page has not yet been checked by ERFT or its advisers and may change before launch.
buyShea is a trading name of East River Foods Trading UK Limited, company no. 15223964, registered office 2 Azure Close, Rugby CV22 5BT. Registered in England and Wales. VAT registration pending.
Delivery
We deliver to addresses in the United Kingdom only for now; we don't deliver outside the UK. Every order is packed at our UK warehouse and dispatched within 2 working days.
- Carriers: Royal Mail Tracked 48 (2–3 working days), Royal Mail Tracked 24 (1–2 working days), Parcelforce Express 48 (2 working days). Tracked 48 is the standard option and Tracked 24 the faster one; parcels over 20 kg go by Parcelforce.
- Cost: delivery is charged by parcel weight at checkout, packaging included; the prices are in the table below. You'll see the options and their prices before you pay.
- Free delivery on jars: an order of jars only that comes to £50.00 or more is delivered free by Royal Mail Tracked 48. Tracked 24 is still charged if you choose it.
- Professional packs (1 kg to 25 kg) are always charged by weight, including when they're in the same order as jars, because handling, access and unloading are costs beyond the delivery itself.
- Tracking: every parcel is tracked. We email you the Royal Mail tracking number when your order is on its way.
Delivery is charged by parcel weight at checkout:
| Parcel weight | Royal Mail Tracked 48 2–3 working days | Royal Mail Tracked 24 1–2 working days | Parcelforce Express 48 2 working days |
|---|---|---|---|
| up to 1 kg | £3.49 | £4.25 | — |
| 1–2 kg | £4.99 | £5.99 | — |
| 2–10 kg | £6.69 | £7.69 | — |
| 10–20 kg | £10.99 | £12.19 | — |
| over 20 kg | — | — | £24.99 |
If your order hasn't arrived within [OWNER: number] working days of dispatch, contact us and we'll look into it.
Your right to cancel
If you're buying as a consumer, you can cancel your order for any reason within 14 days of the day you receive it (Consumer Contracts Regulations 2013).
To cancel, tell us clearly: email hello@buyshea.co.uk with your name and order number. You don't have to give a reason. You can use the model cancellation form, but you don't have to.
Sealed cosmetics: opened jars and packs
Shea butter is a cosmetic applied to the skin. For health protection and hygiene reasons, the right to cancel does not apply to a jar or pack that you have unsealed after delivery. Items still in their original seal can be cancelled and returned as normal. This doesn't affect your rights if an item is faulty, damaged or not as described (below).
Returning items
Send items back within 14 days of telling us you're cancelling, to: [OWNER: returns address]. You pay the return postage unless the item is faulty or we sent the wrong thing.
Refunds
We refund you within 14 days of receiving the items back (or of you showing proof that you sent them, if sooner): the price of the items and the standard delivery charge you paid, to the card or wallet you paid with. We don't refund the extra cost of a faster delivery option you chose.
Faulty, damaged or wrong items
If something arrives damaged, faulty or isn't what you ordered, contact us with your order number and a photo. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject faulty goods for a full refund; after that you can ask for a repair or replacement, and if that doesn't put it right, a refund or a price reduction. We pay the return postage.
Trade customers
If you're buying as a business (for example a salon), the 14-day cancellation right doesn't apply. Faulty or wrong goods are still put right. [OWNER: trade returns policy]
Last updated 10 November 2026.