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Terms of sale

Draft — under review. This page has not yet been checked by ERFT or its advisers and may change before launch.

buyShea is a trading name of East River Foods Trading UK Limited, company no. 15223964, registered office 2 Azure Close, Rugby CV22 5BT. Registered in England and Wales. VAT registration pending.

These terms apply to orders placed on buyshea.co.uk. Please read them before you order.

Who we are

buyshea.co.uk is run by East River Foods Trading UK Limited ("ERFT", "we"), trading as buyShea: company no. 15223964, registered office 2 Azure Close, Rugby CV22 5BT. VAT registration pending. Email hello@buyshea.co.uk.

We are the seller on every order, including orders placed through an agent's link. Your orders are credited to the buyShea partner whose link you opened first: the first partner link you opened, for 90 days, unless you choose "Not you? Change agent". buyShea is sold through independent agents ("buyShea partners"); they are not party to your contract with us and can't change these terms, prices or offers.

Placing an order

  1. You add items to your basket and choose Checkout.
  2. You pay on a secure page run by our payment provider, Stripe.
  3. Our contract is formed when we email you an order confirmation.

We may decline an order, for example if an item is out of stock or a price was shown in error. If we do, we'll refund any payment in full.

Prices

Prices are in pounds sterling. Delivery charges are shown at checkout before you pay. The price you pay is the one shown on the checkout page. VAT registration pending.

Delivery

We deliver to addresses in the United Kingdom only for now. We aim to dispatch within 2 working days, by Royal Mail Tracked 48 (standard) or Tracked 24 (faster), or Parcelforce for parcels over 20 kg. Prices and timings are on Delivery and returns and at checkout.

Your right to cancel (Consumer Contracts Regulations 2013)

If you buy as a consumer you can cancel your order, for any reason, within 14 days of the day you receive it. Tell us by email, or use the model cancellation form; you don't have to give a reason.

  • Sealed cosmetics: for health protection and hygiene reasons, the right to cancel does not apply to a jar or pack that you have unsealed after delivery. Items still in their original seal can be returned.
  • Returning items: send them back within 14 days of telling us you're cancelling. You pay the return postage, unless the item is faulty or we sent the wrong thing.
  • Refunds: we refund the price of the items and the standard delivery charge within 14 days of receiving the items back (or of you showing proof you sent them, if sooner), to the card or wallet you paid with. We don't refund the extra cost of a faster delivery option you chose.

Faulty or not as described (Consumer Rights Act 2015)

Goods must be of satisfactory quality, fit for purpose and as described. If they aren't:

  • within 30 days of delivery you can reject them for a full refund;
  • after that, you can ask for a repair or replacement; if that isn't possible or doesn't fix it, you can have a refund (or a price reduction if you keep the item).

We pay the return postage for faulty or wrong items. None of this affects your statutory rights.

Using the product

For external use only. Patch test before first use, and don't use it on broken or irritated skin. Shea butter comes from the nut of the shea tree: [OWNER: allergen statement from the certificate of analysis]. Store below 25°C, out of direct sunlight. Ingredients are on each product page.

Our responsibility

We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or your statutory rights as a consumer.

If you buy as a business, our total liability for any order is limited to the price of that order, to the extent the law allows. The 14-day right to cancel doesn't apply to business purchases. [OWNER: trade returns policy]

Complaints and law

If something has gone wrong, contact us first; we'll reply within [OWNER: number] working days. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings there.

Last updated 10 November 2026.