Questions and answers
Draft — under review. This page has not yet been checked by ERFT and may change before launch.
What's the difference between the jars and the salon packs?
It's the same refined shea butter. Jars are sized for home use. Salon and trade packs are bulk sizes for salons, therapists and makers.
Is it raw or refined?
Refined. It has been filtered and deodorised, so it is pale, smooth and almost scent-free. That makes it easy to use on its own or in recipes with essential oils.
Where do you deliver?
To UK addresses, by Royal Mail. Delivery to France, Belgium and the Netherlands is coming later.
How much is delivery?
You'll see the delivery options and their prices on the checkout page before you pay. TODO-OWNER: add the Royal Mail rates here once they are set.
Can I return an opened jar?
For hygiene reasons we can't take back jars or packs once the seal is broken, unless they are faulty. Unopened items can be returned within 14 days of delivery. See Delivery & returns for the details.
Someone sent me a link with their name on it. What does that mean?
They're the independent agent you shop with. buyShea is sold only through agents, so we use one cookie to remember yours and credit them for your order: the first partner link you opened, for 90 days. It doesn't change your price. To shop with someone else, choose "Not you? Change agent" at the top of the page.
Still stuck? Contact us.